Privacy Policy
This Privacy Policy outlines how Just Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of individuals (“you” or “users”) when accessing or using our website and services within Australia. We are committed to ensuring the confidentiality, integrity, and security of personal data in accordance with applicable data protection laws and regulations.
1. Collection of Personal Information
When you register for an account, use our services, or interact with our website, we may collect certain information that can identify you as an individual. This includes, but is not limited to, your name, date of birth, residential address, email address, phone number, payment details, identity verification documents, and information related to your use of our services. We may also collect technical information, such as IP address, browser type, device identifiers, operating system, and usage data through cookies or similar technologies.
2. Purpose of Data Collection
We collect and process your personal information for specific and legitimate purposes. These purposes include verifying your identity and age, processing transactions, managing your account, complying with legal and regulatory obligations (such as anti-money laundering and responsible gambling requirements), providing customer support, personalising your experience, conducting security and fraud prevention activities, and improving our products and services.
3. Legal Basis for Processing
We process your personal data on one or more of the following legal bases: the necessity to perform a contract with you, compliance with legal obligations, the pursuit of legitimate interests (such as ensuring the security of our services), and, where required, your explicit consent. Where consent is relied upon, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
4. Disclosure of Personal Information
Your personal information may be disclosed to third parties only as required for the provision of our services, compliance with legal requirements, or with your explicit consent. Such third parties may include payment processors, identity verification service providers, regulatory authorities, law enforcement agencies, and affiliated entities. We ensure that such disclosures are subject to appropriate contractual and legal safeguards to protect your data.
5. International Transfers
In some instances, your personal information may be transferred to, stored in, or processed in countries outside Australia. We take appropriate measures to ensure that any such international transfers are conducted in accordance with applicable data protection laws, including the use of standard contractual clauses or other legally recognised mechanisms to safeguard your information.
6. Data Security
We implement technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, access controls, regular security assessments, and staff training on data protection. While we strive to safeguard your data, no method of transmission or storage can be guaranteed as completely secure.
7. Retention of Personal Information
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods may apply depending on the nature of the data and relevant legal requirements.
8. Your Data Rights
As an Australian resident, you have certain rights regarding your personal information in accordance with applicable privacy laws. These rights may include the right to access your personal data, request correction or deletion, restrict or object to certain forms of processing, and request data portability. To exercise any of these rights, you may contact us using the details provided below. We respond to such requests in accordance with legal requirements and may require verification of your identity before fulfilling your request.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyse website usage, and provide relevant content and advertisements. You may control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.
10. Marketing Communications
We may contact you with marketing materials, promotions, or offers related to our products and services if you have provided your consent or where otherwise permitted by law. You may opt out of receiving such communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
11. Protection of Minors
Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that personal data from a minor has been collected, we will take reasonable steps to delete such information promptly.
12. Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer by email at [email protected] or through the contact form available on our website. We aim to address all privacy-related inquiries in a timely and compliant manner.
14. Complaints
If you believe that your privacy rights have been breached or you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority. We are committed to cooperating with regulatory authorities to resolve any concerns regarding the handling of your personal information.
15. Effective Date
This Privacy Policy is effective as of 1st June 2024 and applies to all users accessing the Just Casino website and services in Australia.